How do I track my order?
After you check out, you will receive a Confirmation Email with your order details, including what you ordered and your order number. When the item ships from one of our warehouses, you will receive a Tracking Email with the UPS, FedEx or USPS tracking number. If you created an account with ClickToShop LLC at checkout, you can track your Order Status by logging in to My Account.
I never received Confirmation or Tracking Emails.
Please check your spam or junk folder first for transactional emails. If you still cannot find the emails, please call us with your order number ready and we will be glad to help you.
I never received my order.
First, reference your Tracking Email and visit the shipping company's website to enter the tracking number. If your tracking information indicates that your package has been delivered, check with all members of your household and with neighbors to ensure that no one accepted the package for you. Please also check all areas around your home to ensure that the package was not delivered and placed out of view (on the back porch or in the garage, for example). If the delivery company couldn't obtain an adult signature, they may have left a note with re-delivery or pickup information. If you cannot track your order via these methods, please contact our Customer Service Department.
An item is missing from my shipment.
If you are missing an item from your order, please contact our Customer Service Department immediately. We will attempt to determine if the item was missing from the shipment before it left the warehouse by checking the weight of the package that left the warehouse against the weight of the package with the correct items. We will also check our inventory of the item to confirm that we have an extra that was not sent.
If the item was not shipped in your original package, we will ship a replacement immediately using the shipping method from the original order. If we determine that the item was shipped and was lost in transit, we will file a claim with the shipping company on your behalf. Claims typically take 2-8 business days to complete.
How do I cancel my order?
You are able to cancel an order if the order has not yet shipped. You can check the ship status of your order by logging into My Account, or contact our Customer Service Department and we will happily cancel your order and refund your credit card for the merchandise and shipping. If the order has shipped, you cannot cancel the order. You will have to receive the shipment then follow return instructions
Can I make changes to an order?
You may make changes to orders if the order has not yet shipped. Contact our Customer Service Department to change, add or subtract items from your order. We will adjust shipping costs accordingly.